We are committed to providing quality services and a safe environment for our users. This Privacy Policy is designed to help consumers (“you”) understand what information we collect, why it is collected, and how the information is used and shared.
Where reasonable and practicable, we will collect your personal information only directly from you. However, in certain circumstances, we may receive information from third parties. This Privacy Policy does not cover the actions of third parties. For more information on their practices, please refer to their privacy policies. We are not responsible for them.
Why We Collect Information
To improve our services and provide better experiences, we need to collect your personal information. The personal information we collect is used for the following purposes:
1.Support and Maintenance: To provide you with quality services and maintenance support, and to handle and meet your requests.
2.Improve Our Products and Services: We use your information to enhance our products and services. For example, your smart TV stores data related to hardware/software failures and sends this information to our servers for problem-solving and using past experiences to improve future products.
3.Develop New Services: We use the information collected through existing services to help us develop new ones.
4.Service Communications and Customer Care: To communicate with you about service updates, support, and other important notifications.
5.Protect Users, the Public, and Us: We use the collected information to improve the safety and reliability of our services. This includes detecting, preventing, and addressing fraud, unauthorized access, infringement, or illegal activities that may harm us, our users, or the public.
6.Comply with Laws and Legal Processes: To meet legal obligations and comply with applicable laws, regulations, and legal processes.
We Want You to Understand Types of Information We Collect
as You Use Our Services
We collect information to provide better services to all our users. What information we collect and how that information is used depends on how you use our services and how you manage your privacy controls. We may collect information from you, such as：
Browsing and Device Information:
1.Device type and settings
2.Device ID and MAC address
3.Wi-Fi network name and connection data
4.Country and language settings configured on your device
5.Time and date of server access, error logs, crash reports, and software version numbersLocation Information:
We collect your location information when you use our services to provide location-based features and services.
User-Generated Content:
1.Calendars & Lists: Information about the events and tasks you create in your calendar or to-do lists.
2.Profile Information: Your avatar, nickname, email address, and other account-related information.
Linked Device Information:
1.Information about the devices you link to our services, including the device type and settings.
2.Information about other user accounts linked to the same device.
Third-Party Synchronization Information:
When you synchronize with third-party calendars or services, we collect data such as events and appointments stored in those calendars.
What do We do with Information We Collect?
Improve Our Services: We use the information we collect to improve the quality of our services and user experience.
1.Share Your Information: We do not share your personal information with any companies, organizations, or individuals except in the following cases:
2.With Your Consent: We will share your personal information when we have your explicit consent, particularly when it involves sensitive personal data.
For Legal Reasons: We may share your personal information if we have a good-faith belief that it is necessary to:
lComply with applicable laws, regulations, or legal processes
lEnforce our Terms of Service, including investigating potential violations
lDetect, prevent, or address fraud, security, or technical issues
lProtect the rights, property, or safety of us, our users, or the public as required or permitted by law
For External Processing: We share your information with trusted affiliates or service providers who process the data on our behalf in accordance with our Privacy Policy and appropriate security measures.
Business Transfers: If we sell or transfer part of our business or assets (such as in a merger, acquisition, or reorganization), we may share your information as part of that transaction.
[For European Economic Area (EEA) Residents only]
We processe personal information for the purposes described above. Our legal basis to process personal information includes processing:
(i) So that we can keep our promises to you, such as providing you with a Service
(ii) To promote our business interests (for example, to manage our relationship with you and improve your customer service experience), including communications on our website, third party websites, and online platforms
(iii) To comply with the law and legal processes
(iv) With your consent.
If you give consent, you can always revoke by contacting us as specified in the CONTACT US section of this Privacy Policy.
Transfer of your Personal Information
Your personal information may be transferred from your country of residence to other companies or service providers around the world. If you are an EU resident, please note that the data protection laws of the countries to which your data may be transferred may not offer the same level of protection as those in your country of residence. We ensure that appropriate contractual and legal safeguards are in place to protect your personal data during these transfers.
We maintain servers in different countries, and your information may be processed on servers located outside your country of residence. You consent to the transfer of your information to countries with varying data protection laws. However, regardless of where your information is processed, we apply the same level of protection described in this Privacy Policy.
Information Sharing
We may share your personal information with our subsidiaries and affiliates and with service providers who perform services for us. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may share your personal information with our business partners, such as wireless carriers, as well as third parties who operate apps and services that connect with certain of the Services.
We may share personal information we collect through the Services if you ask us to do so or otherwise with your consent. We also may disclose information about you in other circumstances, including (1) if we are required to do so by law or legal process, (2) to law enforcement authorities or other government officials, (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity, and (4) in the event we may or do sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
How Secure is Your Personal Information?
We use industry-standard methods to secure its electronic databases of personal information. However, you should know that no company, including us, can fully eliminate security risks associated with personal information. All products are built with strong security features that continuously protect your information. Insights we gain from maintenance of our services help us detect and automatically block security threats from ever reaching you. what’s more, if we do detect something risky that we think you should know about, we’ll notify you and help guiding you through steps to be better protected.
We work hard to protect you and us through unauthorized accesses, alterations, disclosures or destruction of information we hold, including:
We use encryption to keep your data private in transit;
We review our information collections, storage and processing practices to prevent unauthorized accesses to our systems;
We restrict accesses to personal information of our employees, service providers and vendors who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet those obligations.
However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.
How Long do We Store Personal Information?
We won’t keep your personal information for longer than is necessary for the purpose for which it was collected. This means that information will be destroyed or erased from our systems when it’s no longer required.
We take appropriate steps to ensure that we process and retain information about you based on the following logic:
1. At least the duration for which the information is used to provide you with a service
2. As required under law, a contract, or with regard to our statutory obligations
3. Only for as long as is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.
We generally store personal data as long as it is needed to provide services to you, unless we publish elsewhere in this policy that we store it for a shorter or longer period. We may store (aggregated) data longer if it is needed for taxes or auditing issues.
You Are in Control
Your personal information belongs to you. You can ask us to provide details about what we’ve collected, and you can ask us to delete it or correct any inaccuracies.
You have the right to request accesses to your personal information that we process. You also have rights to:
(a) Rectify incorrect personal data or erase it in certain circumstances.
(b) Restrict or object to processing of your personal data.
(c) Right to erase and “right to be forgotten”.
(d) Receive your data so that you can use it elsewhere (data portability).
You also have the right to withdraw your consent any time but we would like to point out that this does not affect the lawfulness of processing before the date on which you withdraw your consent.
You can also use the relevant functionality provided in the software to remove all cookies and login details. However, requesting the deletion of your personal information may also result in a loss of access to Services we provide. We won’t delete data that we’re required by law to retain.
Children’s Personal Information
Unless otherwise specified, the Services are designed for a general audience and are not directed to children. In connection with the Services, we do not knowingly solicit or collect personal information from children under the age of 16 without parental consent. If we learn that we have collected personal information from a child under age 16 without parental consent, we will either seek parental consent or promptly delete that information. If you believe that a child under age 16 may have provided us with personal information without parental consent, please contact us as specified in the Contact Us section of this Privacy Policy.
Updates
This Privacy Notice may be updated periodically to reflect changes in our personal information practices with respect to our Service or changes in the applicable law. We will post a notice on our website and/or your device to notify you of any significant changes to our Privacy Notice, and indicate at the top of the notice when it was most recently updated.
Contact Us
You can send us an e-mail to help@whaleframely.com in your own language. You can send to this e-mail address if you have any question regarding our privacy policy, and we would like to request a copy of your personal data, or tell us in advance if you want us to change or delete your personal data.
[For European Economic Area (EEA) Residents Only]
You can also contact us at:
European Data Protection Officer
Raymond,
Marten Meesweg 8,3068 AV Rotterdam
